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Privacy Policy

Last updated: June 2025

SniffOut ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application. By using SniffOut, you consent to the practices described in this policy.

1. Information We Collect

We collect several types of information from and about users of our app:

  • Account Information: When you register, we collect your name, email address, and encrypted password.
  • Profile Information: You may voluntarily provide your neighborhood, biography, pet name, breed, age, energy level, vaccination status, favorite park, fun facts, photos, and what you are looking for on SniffOut.
  • Location Information: We collect your self-reported neighborhood. We do not collect your real-time GPS location.
  • Content: We collect posts, comments, messages, reviews, and other content you create or share on SniffOut.
  • Communications: When you contact us for support, we collect the contents of your messages and your email address.
  • Usage Data: We collect information about how you interact with our app, including features accessed, pages viewed, and actions taken.
  • Device Information: We collect device identifiers, operating system information, and push notification tokens.
  • Payment Information: If you purchase a premium feature, payment is processed by a third-party processor (Apple or Google). We do not store your full payment details on our servers.

2. How We Use Your Information

We use the information we collect to:

  • Create, maintain, and secure your account
  • Provide and improve the SniffOut experience
  • Connect you with other dog owners in your area
  • Process payments and manage subscriptions
  • Send push notifications about activity relevant to you
  • Display sponsored content or local business promotions where applicable
  • Respond to your support requests and feedback
  • Monitor and enforce our community guidelines
  • Detect and prevent fraud, abuse, and security incidents
  • Comply with legal obligations

3. How We Share Your Information

Public Profile: Your profile name, pet name, neighborhood, photos, posts, and reviews are visible to all SniffOut users.

Direct Messages: Messages are only visible to you and the recipient.

Service Providers: We share information with trusted third-party service providers including Supabase (database hosting), Expo (push notifications), Apple and Google (app distribution and in-app purchases), and payment processors.

Sponsored Content: We may share aggregated, non-personally identifiable information with sponsors. We do not share your personal information with advertisers without your explicit consent.

Legal Compliance: We may disclose your information if required by law or to protect the rights, property, or safety of SniffOut, our users, or the public.

We do not sell your personal information to third parties.

4. Data Storage & Security

Your data is stored on secure servers provided by Supabase. We implement industry-standard security measures including encrypted data transmission (HTTPS/TLS), row-level security policies, secure authentication, and access controls. Despite these measures, no method of electronic storage is 100% secure.

We retain your data for as long as your account is active. If you request account deletion, we will remove your personal information within 48 hours.

5. Photos & Media

Photos you upload are stored in secure cloud storage and are accessible to other SniffOut users. You retain full ownership of your photos. By uploading photos, you grant SniffOut a non-exclusive, royalty-free license to display them within the app. We do not use your personal photos for advertising or share them with third parties outside the app.

6. Push Notifications

With your permission, we send push notifications for activity such as likes, comments, messages, friend requests, and walk updates. You can disable notifications at any time through your device settings.

7. Payments & Subscriptions

If SniffOut offers premium features, payments will be processed through Apple In-App Purchases or Google Play Billing. We do not collect, store, or have access to your full credit card details. Subscription management is handled through your App Store or Google Play account settings.

8. Your Privacy Rights

You have the right to access, correct, or delete your personal information. California residents have additional rights under CCPA. EU/EEA residents have rights under GDPR including the right to object to processing and lodge complaints with data protection authorities. To exercise any of these rights, contact us at support@sniffoutapp.com.

9. Cookies & Tracking

Our mobile app does not use browser cookies. We may use device identifiers and local storage to maintain your session. We do not use cross-app tracking or share your data with advertising networks for behavioral advertising.

10. Third-Party Services

SniffOut integrates with Supabase, Expo, Apple App Store, and Google Play. Each has their own privacy policies. We encourage you to review them.

11. Children's Privacy

SniffOut is not directed to children under 13. We do not knowingly collect information from children under 13. If you believe your child has provided us with personal information, contact us immediately at support@sniffoutapp.com.

12. International Users

SniffOut is operated in the United States. If you access our app from outside the United States, your information will be transferred to and processed in the United States.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting a notice in the app, sending an email to your registered address, or updating the "Last updated" date. Your continued use of SniffOut after changes are posted constitutes acceptance.

14. Contact Us

If you have questions about this Privacy Policy, please contact us:

  • Email: support@sniffoutapp.com
  • Website: sniffoutapp.com

We will respond to all privacy inquiries within 30 days.

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